Ricoh Assurance Program Gold for Mid-Volume Product Segment - Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h - repair time: 8 hours - Upgrade, must be purchased within 30 days of the product purchase - for Ricoh fi-8820, fi-8950, fi 7800, 8930

The Ricoh Assurance Program Gold for Mid-Volume Product Segment ensures reliable support for scanners in an efficient manner. This extended service agreement provides on-site assistance, addressing any issues that arise swiftly. With an 8-hour response time and repair time, downtime is minimized, allowing for seamless operation. Customers benefit from included parts and labor, ensuring all repairs are covered without surprise costs. In addition to hands-on repair services, the program offers comprehensive support features such as phone consulting, web support, and preventive maintenance. This ensures that repairs are handled promptly, while ongoing support and maintenance keep devices running smoothly. Should a repair not be possible, users can trust that replacement services are in place to continue operations without significant disruption.