Lenovo Committed Service Post Warranty On-Site Repair - Extended service agreement - parts and labour - 2 years - on-site - 24x7 - repair time: 6 hours - for P/N: 6099-24C, 60992DC, 6099S2C, 6099T2C

Repair is performed at the customer site. If the machine cannot be fixed with the help of Lenovo remote support, the repair activity is performed by a Lenovo representative at the customer's site. The term screening refers to an initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request, that is performed by technical support personnel. Typically, this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.