Dell Upgrade from 3Y Basic Onsite to 3Y Premium Support - Extended service agreement - parts and labour - 3 years - on-site - 9x5 - response time: 1-2 business days - NPOS - for XPS 13 7390, 13 93XX, 15 7590, 15 95XX, 17 9700, 9310 2-in-1

Dell Premium Support provides remote technical support for hardware and software issue resolution through both online support and trained phone support specialists for Dell-branded products. Software issue resolution includes Dell's Comprehensive Software Support and Collaborative Assistance for certain pre-installed software titles on Dell-branded products. Software issue resolution also includes commercially reasonable efforts to provide support for certain commonly available customer-installed software titles, such as Internet browsers, operating systems, personal finance software, productivity applications, e-mail applications, and movie/picture editing software. In addition, software issue resolution includes "how to" advice, antivirus setup, assistance with printer/networking connection, and, for customers who purchase service for a gaming system, assistance with common gaming titles.