Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite - Extended service agreement - parts and labour - 4 years (2nd/3rd/4th/5th year) - on-site - business hours / 5 days a week - response time: NBD - for Latitude 3120, 3140, 3340, 3420, 3430, 3440, 3450, 3520, 3540, 3550

Dell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required. Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.