Dell 1Y NBD u003e 3Y PSP NBD - Upgrade from [1Y Next Business Day] to [3Y ProSupport Plus Next Business Day] - Extended service agreement - parts and labour - 3 years - on-site - 10x5 - response time: NBD - for Precision Tower 3420, 3620

Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution. • Priority phone access to ProSupport engineers 24x7x365 • Dedicated Technical Account Manager (for customers with 1,000 or more ProSupport Plus systems) • Collaborative support • Proactive issue detection • Predictive failure prevention • Monthly history and contract reporting (for customers with 1,000 or more ProSupport Plus systems) • Automated case creation